From left to right: Mike Steiner, Matt Olson, Loren Mendel and Brad Mendel
When businesses don’t have to worry about IT issues, they have more time and energy to focus on their bottom lines. It’s that simple.
What isn’t simple, for most companies who staff their own IT person or department, is preventing technology problems from affecting employee productivity and data security. For companies looking to minimize interruptions and protect valuable information, High Plains Technology is a proven solution.
HPT can provide solutions for questions like: How does a business recover from ransomware without paying ransom? Or malware? What is the solution to recover deleted critical files and data either accidentally or with malice? How do
you help poorly performing applications run faster to help employees be more productive? What security is needed for remote access? Am I backing up Microsoft 365 files like email, OneDrive, Teams and SharePoint as recommended by Microsoft? HPT can also provide project based solutions for servers, storage, data center, networking and PCs.
Three of the biggest projects this year have been the roll out of 7,800 laptops with HPT White Glove Services over a few short weeks, rolling out of 1,500 Interactive Smart Boards, and re-signing a Fortune 100 company to managed and hosting services for their IBM AS/400 Power server and disaster recovery.
However, perhaps the fastest growing trend in the industry, is the use of managed IT solutions. That’s where HPT can really shine for your organization. They bring to your business an understanding of the data center, disaster recovery solutions and are ready at a moment’s notice. They also provide networking and desktops under their Control Managed Services solution.
“It’s going that direction and it’s going that direction fast,” said Managing Partner Mike Steiner. “I think businesses are realizing that it’s much more advantageous to have an expert team at their disposal than to try to hire IT staff.”
One of the more convenient parts about HPT’s managed services offerings is the ability to choose a solution that fits your business model.
High Plains Technology Control Includes:
*There are a la carte options available to enhance the options listed below
Help Desk
Unlimited help desk support performed by our local team of engineers, who have knowledge of your network. They are available to assist you remotely anytime during business hours.
Account Manager
Your dedicated account manager is your single point of contact with HPT. They will make recommendations to you and guide you through the changing landscape of technology.
Network Monitoring
HPT uses best in class technology to keep an eye on your network around the clock. Their proactive monitoring systems helps alleviate issues before they cause a disruption in your day to day operations.
Device Maintenance
HPT performs system updates, patches, definitions, security, etc. outside of your regular business hours. They will also help with third party software updates.
Monthly Reporting
Your monthly report will include an overall health score, security report, stability report and performance report. A compiled list of monthly tickets (open, closed, and in progress) from the help desk and onsite work. A thorough network assessment is performed as part of onboarding and each following month.
Onsite Engineer Hours
HPT includes hours every month or year to be used for onsite engineering. These hours can be used on projects, escalated help desk tickets, phone systems, training, installing new hardware, etc.
Network Security
HPT offers two robust security packages to keep your business safe and your data out of the wrong hands. HPT Secure is included in Premium Control. HPT Secure+ is included in Elite Control.
Disaster Recovery/Data Backup
HPT offers premium backup/disaster recovery options stored locally and in the cloud. Backup solutions include daily backup validation and virtual spin-up capabilities.
Project Based Services
High Plains Technology offers project based services in addition to their managed IT services. These solutions are for clients who need help with a number of tasks in a specific period of time. Some of the common project based services offered by High Plains Technology are:
- PC upgrades and replacements
- Server upgrades
- Storage upgrades
- Firewall upgrades
- Network upgrades
- Imaging and deployment services
*Don’t see something you need on this list? Reach out to Brad Mendel at 605-782-2190 or bmendel@ hplains.com
HPT Server Control Package
Service
- Unlimited Tier 1 Help Desk 8-5
- F-M Tier 2 Escalation (Remote or Onsite)
- Project Hours
- Control Account Management
Monthly Maintenance & Reports
- Patch Management
- Network Monitoring & Response
- Windows Updates & Patches
- Server Reporting
- Management & Optimization
- Virus Scans & Removal
- Office 365 Support & Management
- Password Administration
Security
- Enterprise-Class Anti Virus
- HPT Secure Security Package
- HPT Secure+ Security Package
Backup & Disaster Recovery
- Daily Backup Monitoring
- Server Backup
HPT Network Control Package
Service
- Router Configuration & Changes
- ISP Liaison
- Firewall Management
- Security Advising & Planning
- VPN Support
Security
Firmware Management
*FAAS (Firewall-As-A-Service) available by request
HPT Desktop Control Package
Service
- Unlimited Tier 1 Help Desk 8-5
- F-M Tier 2 Escalation (Remote or Onsite)
- Project Hours
- Control Account Management
Monthly Maintenance and Reports
- Patch Management
- Network Monitoring & Response
- Windows Updates & Patches
- Desktop Reporting
- Management & Optimization
- Virus Scans & Removal
- Office 365 Support & Management
- Password Administration
Security
- Enterprise-Class Anti Virus
- HPT Secure Security Package
- HPT Secure+ Security Package
Backup & Disaster Recovery
- Daily Backup Monitoring
- O365 Cloud-to-Cloud Backup
- Desktop Backup
Did you know?
HPT’s Control Managed Services, which can include cloud hosting for IBM iSeries and IBM Power Servers is ranked #21 worldwide by ChannelE2E and supports clients on all 7 continents. At #21, the HPT solution is the 1st on the list focused on these IBM servers and disaster recovery solutions! Customers of all sizes from small and medium to Fortune 100 and all industries including banking, healthcare, insurance and more have moved to the HPT solution.
HPT Security Packages
HPT Secure
- Password Compliance Enforcement
- Login Audit, Tracking & Account Lockout
- Disable Social Media Access
- 1-Click User Isolation
- Regulatory Compliance Reporting
- Local Admin Privilege Adjustments
- Blacklisted Application Monitoring
Data Theft Protection
- USB Wall
- Disable Personal Email Access
- Prevent Data Transfer To 3p Cloud Services
HPT Security Packages
HPT Secure+
- Password Compliance Enforcement
- Login Audit, Tracking & Account Lockout
- Disable Social Media Access
- 1-Click User Isolation
- Regulatory Compliance Reporting
- Local Admin Privilege Adjustments
- 3rd Party Spam Filtering
- Multi-Factor Authentication
- Blacklisted Application Monitoring
Data Theft Protection
- USB Wall
- Disable Personal Email Access
- Prevent Data Transfer To 3p Cloud Services
Email Security
- Simulated Phishing Attacks
- User Based Targeting
- Simultaneous Ongoing Campaigns
- Monthly Reports
- End User Security Training
- O365 Cloud To Cloud Backup
About High Plains Technology
High Plains Technology was founded in 1992 and is a privately held technology solutions company, headquartered in Sioux Falls, South Dakota. Brad Mendel, Loren Mendel, Matt Olson and Mike Steiner are the Managing Partners in the company that provides fully integrated, hands- on and support-based offerings to both local and regional customers.
Over the years, HPT has branched out to additional locations and is involved in and understands the uniqueness of our communities. One and done deals aren’t their business model.
“It’s not just about supporting what a company has today, we want to help them build and improve going forward,” said Brad. “We’ll look at new technology with them, assess where their business is, plan the next steps and implement them moving forward. ”
